Order and Purchase

    5 Questions
  • How do I place an order ?

    Our online gallery is open 24 hours a day, 7 days a week.
    The ordering process is done in several steps :

    1 - Shopping cart : check at your order content.
    2 - Customer information :
    enter your personal information and shipping details.
    3 - Shipping : choose the appropriate shipping method among the different options.
    4 - Payment : choose the appropriate payment method among the different options.
    5 - Order confirmation : to make sure that your order has been correctly recorded, you should end by this step.

    You can then print your order confirmation.
    You will also receive a confirmation email including your order number and its tracking details.

  • How long is order processing ?

    Orders are processed within 1 to 3 business days after receiving your order confirmation email.
    You will receive another notification when your order has been shipped.

  • How do I track my order ?

    Once your order has been processed you will automatically receive an email containing your order number and its tracking details.
    For more information please go to the tracking page.

  • How do I cancel my order ?

    To cancel your order, we invite you to contact customer service by e-mail.

  • How do I use a discount code ?

    Enter your discount code into the "Promo code" field during the payment process.

  • Shipping and Return

    9 Questions
  • How much is shipping ?

    Today our promotional campaign gives you benefit from free shipping.
    This offer is valid for all canvas and paintings but only for a limited time.
    Usually delivery costs 8.90€ to North America and 12.90€ to the rest of the world, enjoy !

  • How long is delivery ?

    Express shipping : 3 to 7 days

    Standard shipping : 5 to 12 days

  • What are the cautions during delivery ?

    Upon your order receipt, it is important to check that your package has not been damaged during transport and the canvas is in perfect condition.
    If applicable, please report damages on the carrier ticket. This check must be done at the time of delivery and in the presence of the deliver.

    We recommend that you keep the packaging, it can be useful in the event of a return, and is essential to fully benefit from your rights.

  • My order has been shipped but I still haven't received it, what should I do ?

    First, check at your order through the tracking page.
    If after 21 business days your order has not been received please contact us for investigations.

  • I received a canvas art that does not correspond to my order, what should I do ?

    Before contacting us, please check at your order confirmation to see is the ordered canvas art different from the one you received.
    If the received canvas art is different from the one you ordered, please contact customer service by e-mail.

  • My order is missing a canvas art, what should I do ?

    Before contacting us, please check at your tracking numbers as it could be delivered separately.
    If tracking status is pending please contact customer service by e-mail.

  • What if my canvas art has a defect ?

    Our wall art are handcrafted.
    We do our utmost to ensure intact and compliant delivery of your canvas art.
    If however you receive a defective item, please contact us, we guarantee a winning solution for our valuable customers.

  • I am not satisfied with my order, can I get a refund ?

    Absolutely ! You have 30 days upon receipt of your order to claim a full refund and 7 days to return the product as is.
    Contact us first and see our Refund Policy.

  • Who bears the cost of returning my canvas art ?

    For a defective order there is no fee, shipping you paid is also refundable.
    The return costs for an exchange are your responsibility.

  • Payment and Privacy

    4 Questions
  • What payment methods do you accept ?

    We accept all credit cards as well as Apple Pay, Google Pay and Shop Pay.
    We do also accept crypto currency such as Bitcoin, Bitcoin Cash, DAI, Dogecoin, Ethereum, Litecoin and USD Coin.
    Our business is growing and you will soon be able to pay using much more payment solution.

    For the sake of simplicity, we do not accept bank checks, or payments upon receipt.

  • My credit card payment has been refused, what should I do ?

    First, check that the credit card numbers entered are corrected.
    Secondly, check that you have entered your last name, first name and a correct billing address in the appropriate field.

    If your bank card transaction is declined, it may be that the authorized limit has been exceeded.
    To make sure, we invite you to contact your bank to check the amount of this limit.

  • When my credit card is charged ?

    We charge your credit card upon confirming your order.

  • Are personal details confidential ?

    Our gallery have a 256-bit SSL security certificate.
    All information relating to pages, content, credit cards and transactions are thus protected by the same level of security used by banks.

    For more information see our terms of services.

  • Guarantees and Services

    3 Questions
  • What are iPOPART guarantees ?

    By purchasing with us, you benefit from the Money Back Guarantee.
    If your canvas art does not suit your home, you have 30 days to report it and get an exchange or a refund.
    If your order is defective, we will find a winning solution for you (refund, gift, unique discount code and more).
    If your item is not received within the established deadlines, we also guarantee a winning solution.

    For more information on this, contact us and see our Return Policy.

    No one wants to regret a purchase, let alone when it is done online.
    We attach importance to our valuable customers feedback and do our best to ensure a smooth shopping experience.

  • What is support working time ?

    Support can be reached 7 days a week and 24 hours a day via WhatsApp and by e-mail.

  • I have a problem with my order, what should I do ?

    Please contact support by Whatsapp or by e-mail.